Platform Terms of Service
These Terms of Service (“Terms”) govern access to and use of Crucible and customer applications built and operated through the Ciridae Platform System (collectively, the “Platform”) provided by Ciridae, Ltd. and its subsidiaries and affiliates (collectively, “Ciridae,” “we,” “us,” or “our”).
By accessing or using the Platform, you agree to these Terms. If you use the Platform for an organization, you represent that you have authority to bind that organization, and “you” includes that organization. If you do not agree, do not use the Platform.
Order of precedence. If you or your organization has entered into an order form, master services agreement, statement of work, data processing agreement, service level agreement, or other written agreement with Ciridae (a “Customer Agreement”), the Customer Agreement controls over these Terms to the extent of a conflict.
Eligibility and Accounts
You must be at least 18 years old and legally capable of entering into these Terms. You must provide accurate account information and keep it current. You are responsible for safeguarding credentials, tokens, and devices used to access the Platform and for all activity under your account, except to the extent caused by Ciridae’s breach of these Terms. Notify us promptly at info@ciridae.com if you suspect unauthorized access.
Customer administrators control user access for their organization and are responsible for authorizing users, assigning appropriate roles, promptly removing access that is no longer required, and maintaining suitable security controls for devices and credentials.
Right to Use the Platform
Subject to these Terms and any Customer Agreement, Ciridae grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Platform during the applicable subscription or authorized evaluation period solely for your organization’s internal business purposes and the documented Platform functionality.
Ciridae may provide previews, pilots, beta features, or evaluation access. Those features may be changed or discontinued at any time and are provided without service-level commitments unless a Customer Agreement states otherwise.
SMS Messaging Terms
Program: Ciridae Messaging
Ciridae Ltd operates text messaging services on behalf of itself and its clients. These terms apply to all Ciridae messaging programs.
Messages are operational in nature. Users who have opted in send information to a Ciridae messaging agent and receive replies confirming what was received, requesting additional information, and notifying them of status or completion. Users opt in by texting a program keyword and confirming enrollment.
Message and data rates may apply. Message frequency varies.
Reply HELP to any message to receive support.
Reply STOP to any message to opt out. You will receive one confirmation message and no further messages from that program.
Support: For help with any Ciridae messaging program, contact info@ciridae.com.
Carriers are not liable for delayed or undelivered messages.
Consent to receive text messages is not a condition of purchase of any goods or services.
See our Privacy Policy for how we collect, use, and protect your information, including information related to SMS messaging.
Customer Content and Data
As between you and Ciridae, you retain ownership of data, files, messages, prompts, instructions, and other materials that you or your authorized users submit to or connect with the Platform (“Customer Content”). You grant Ciridae a limited, worldwide, non-exclusive right to host, copy, transmit, display, modify, and otherwise process Customer Content only as necessary to provide, secure, support, maintain, and improve the Platform’s user-facing features for you and the customer; comply with your instructions, the Platform Privacy Notice, provider policies, and the Customer Agreement; and meet legal obligations.
You are responsible for Customer Content and represent that you have all rights, notices, consents, and lawful bases necessary for Ciridae to process it as described. Do not submit protected health information, payment-card data, government identifiers, or other specially regulated information unless a written agreement with Ciridae expressly authorizes that processing and appropriate safeguards have been implemented.
AI-Enabled Features
Some Platform features use artificial intelligence and language models routed through Ciridae’s LLM Gateway. You authorize Ciridae to process the Customer Content and context necessary to generate requested outputs. Google- and Microsoft-derived data will not be used to train or improve generalized or foundation AI models. Any broader use of other Customer Content for model training requires express written agreement.
AI outputs may be inaccurate, incomplete, biased, or unsuitable for a particular purpose. You must review outputs and exercise independent judgment before relying on them, especially for legal, medical, financial, employment, safety, or other high-impact decisions. You may not represent AI output as human-generated when doing so would be deceptive or unlawful.
Acceptable Use
You must not, and must not permit others to:
- use the Platform unlawfully, deceptively, fraudulently, or in violation of another person’s rights;
- access data, accounts, mailboxes, sites, systems, or features without authorization;
- upload malware or interfere with, disrupt, probe, scan, or circumvent the Platform or its security controls;
- reverse engineer, decompile, copy, or attempt to derive source code, models, or non-public components except where law prohibits this restriction;
- resell, sublicense, time-share, or provide the Platform to third parties except as expressly allowed by a Customer Agreement;
- use the Platform to conduct surveillance, discriminate unlawfully, facilitate harm, or make prohibited high-impact decisions;
- submit content that infringes intellectual property, privacy, confidentiality, or other rights;
- use automated means to overload the Platform or exceed documented rate or usage limits; or
- use Platform outputs to develop or train a competing generalized AI model without Ciridae’s written permission.
Privacy and Security
Ciridae processes personal information as described in the Platform Privacy Notice. We maintain administrative, technical, and organizational safeguards designed to protect Customer Content, including controls for encryption, access, monitoring, change management, vulnerability management, retention, disposal, and incident response. No system is completely secure, and you are responsible for configuring your account and integrations appropriately.
Fees and Payment
Fees, payment terms, subscription periods, usage limits, taxes, and renewal terms are set out in the applicable Customer Agreement or order form. Except where required by law or expressly stated in a Customer Agreement, fees are non-refundable. You are responsible for applicable taxes other than taxes based on Ciridae’s net income.
Third-Party Services
The Platform depends on third-party infrastructure and services, including cloud hosting, identity, analytics, monitoring, payment, communications, and AI providers. Ciridae is not responsible for third-party products or services outside its reasonable control. Changes, outages, suspensions, or termination of a third-party service may affect Platform functionality. Links to third-party services do not imply endorsement.
Ciridae Intellectual Property
Ciridae and its licensors own the Platform, including its software, interfaces, workflows, documentation, designs, trademarks, and other technology, together with all related intellectual property rights. Except for the limited right to use the Platform, no rights are granted to you. If you provide feedback, you grant Ciridae a worldwide, perpetual, irrevocable, royalty-free right to use it without restriction or compensation, provided we do not publicly identify you as the source without permission.
Confidentiality
Each party may receive non-public information identified as confidential or that a reasonable person would understand to be confidential. The receiving party will use that information only to perform or receive the services and will protect it using reasonable care. These obligations do not apply to information that is lawfully public, independently developed without use of the confidential information, already known without restriction, or lawfully received from another source. A party may disclose confidential information when legally required after providing notice where permitted.
Changes and Availability
We may update the Platform to improve functionality, security, or compliance. We may add, modify, or discontinue features, but will provide notice of material changes when required by a Customer Agreement or law. Service levels, support obligations, maintenance windows, and business-continuity commitments apply only when stated in a Customer Agreement.
Suspension and Termination
We may suspend or limit access when reasonably necessary to address a security threat, prevent unlawful or unauthorized use, protect the Platform or others, respond to a provider or government requirement, address nonpayment, or investigate a material breach. Where practicable, we will provide notice and work to restore access after the issue is resolved.
You may stop using the Platform at any time. Subscription termination and refunds are governed by the Customer Agreement. Upon termination, your right to use the Platform ends. Customer Content is returned or deleted as described in the Customer Agreement and Platform Privacy Notice, subject to legal holds, security records, and documented backup schedules. Provisions that by their nature should survive termination will survive, including ownership, confidentiality, disclaimers, liability limits, and dispute terms.
Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, AND EXCEPT FOR EXPRESS WARRANTIES IN A CUSTOMER AGREEMENT, THE PLATFORM, INTEGRATIONS, BETA FEATURES, AND AI OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” CIRIDAE DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. CIRIDAE DOES NOT WARRANT AI OUTPUTS OR INFORMATION OBTAINED FROM THIRD-PARTY SERVICES.
MICROSOFT AND GOOGLE PROVIDE NO WARRANTY FOR THE PLATFORM AND HAVE NO OBLIGATION TO PROVIDE SUPPORT, MAINTENANCE, OR OTHER SERVICES FOR IT.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CIRIDAE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, ARISING OUT OF OR RELATED TO THE PLATFORM, EVEN IF ADVISED THAT SUCH DAMAGES WERE POSSIBLE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CIRIDAE’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE PLATFORM, WHETHER IN CONTRACT, TORT, NEGLIGENCE, OR OTHERWISE, WILL NOT EXCEED THE AMOUNTS PAID BY THE CUSTOMER TO CIRIDAE UNDER THE APPLICABLE CUSTOMER AGREEMENT DURING THE THREE MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE LIABILITY. THIS LIMIT DOES NOT APPLY TO LIABILITY THAT CANNOT LAWFULLY BE LIMITED.
Indemnification
To the extent permitted by law, you will defend and indemnify Ciridae and its officers, directors, employees, and affiliates against third-party claims, damages, and reasonable costs arising from Customer Content, your unlawful or unauthorized use of the Platform, or your material breach of these Terms. Ciridae will provide prompt notice and reasonable cooperation and will allow you to control the defense, provided that you may not settle a claim in a manner that admits wrongdoing by or imposes obligations on Ciridae without our written consent.
Governing Law and Disputes
Unless a Customer Agreement states otherwise, these Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. The state and federal courts located in New Castle County, Delaware will have exclusive jurisdiction, and each party consents to personal jurisdiction and venue there. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
General
You may not assign these Terms without Ciridae’s written consent, except in connection with a merger or sale of substantially all relevant assets. Ciridae may assign these Terms in connection with a reorganization, financing, merger, acquisition, or sale of assets. The parties are independent contractors. These Terms do not create a partnership, franchise, joint venture, fiduciary, or employment relationship. If a provision is unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will remain effective. A waiver must be in writing. Headings are for convenience only.
Changes to These Terms
We may update these Terms from time to time. We will post the revised Terms with a new effective date and provide additional notice of material changes when required. Changes do not apply retroactively. Continued use after the effective date constitutes acceptance of the updated Terms where permitted by law.
Contact Us
- info@ciridae.com
- Address
- Ciridae, Ltd.
1003A O’Reilly Avenue
San Francisco, CA 94129
United States - Phone
- +1 610 608 9634